Support
Start with the answers below. If yours is not here, send us a message.
Account and sign-in
Do I need to register?
No. A guest account is created on first launch and you can tell your dream right away. Signing in with a phone number or email is needed only so your dream journal and Sparks survive a change of device or a reinstall.
The confirmation code does not arrive
The code is sent to Telegram if your number is registered there, otherwise by SMS. Check the Telegram service chat (it may open on another device), wait a minute, and request the code again. If nothing arrives after five minutes, contact us and include your number.
Where is my user ID?
In the app, open the side menu → Settings → the "About you" section. Support needs the ID to find your account: guest accounts are not linked to an email or a phone number.
How do I delete my account and all my data?
Send us a message through the contact form from the email linked to your account, or include your user ID. We delete the account, dreams, results, and conversation history within 30 days. This cannot be undone. Details are in the Privacy Policy.
Talking to Aish
Aish cannot hear me
Make sure the app is allowed to use the microphone (phone settings → Aish → Microphone) and no other app is using it at the moment. On iPhone, switching to headphones mid-conversation does not interrupt Aish; if the sound drops, restart the conversation.
The conversation ended with an error
Aish works over a live connection to the server. When the network drops, the app shows an error instead of waiting silently — that is expected. Get back to a stable network and start again: Sparks are not deducted for an unfinished conversation.
Aish misunderstood the dream or picked the wrong format
Aish chooses the format from the conversation and names it before creating the result — if she got it wrong, say so and she will ask again. If the result is already made and does not match what you asked for, contact us with your user ID and the approximate time of the conversation; we will look into it and return the Sparks.
Aish refused to create a result
The models decline content that breaks safety rules: violence, sexual content, real people. Sparks are not deducted for a refusal. Try describing the dream differently or choose a reflection instead of a picture.
Results and Sparks
How much does a result cost and where do Sparks come from?
The cost of each format and the size of free grants are shown in the app and on the home page. Free Sparks renew every period and expire at its end; purchased Sparks never expire.
The video is shorter than I expected
A longer clip is assembled from several scenes. If one of them fails, you get the finished part and the Sparks for the missing scenes go back to your balance.
The result is taking a long time
A picture is usually ready within a minute; comics and videos take a few minutes. You can close the waiting screen: the result will appear in your dream journal. If it is not there after 30 minutes, contact us.
How do I share a dream?
The result screen has a Share button: the picture or the video is saved to your device or sent to the app you choose. The journal itself is visible only to you.
Payments
I paid but did not receive Sparks
Step-by-step instructions are on the Payment problems page.
Purchases are unavailable in my region
Contact us and tell us your country and app store — we will suggest an available way to top up.
Still need help?
Send us a message through the contact form. Include your user ID (Settings screen in the app), the app version, and your device so we can find your account without follow-up questions. We reply on business days.